Refund Policy

Refund commitment and eligible orders

This service offers a 60-day money-back guarantee: a full refund can be requested within 60 days of your first payment. The window starts when the order is paid successfully; normal use during the window does not affect your request, and no technical reason is required.

Eligible orders include first-time monthly subscriptions and data packs. Monthly subscriptions reset their data allowance each month from the activation date, while data packs last until used up and never expire; both types fall under the same refund window. See Plans and Pricing for tiers and allowances, and check your order history in the account overview of the user panel.

Renewal orders are not covered by the money-back guarantee. If you are charged twice after renewing, or the service does not work properly, submit a ticket from the user panel describing the situation and support will review it against the actual records.

When a refund does not apply

The following situations fall outside the money-back guarantee; any ticket submitted will be declined with an explanation:

• The order was paid more than 60 days ago;
• The plan's data allowance has been fully used up and the account shows continued usage after exceeding the limit;
• The account was restricted or suspended for violating the Terms of Service, including reselling subscriptions, bulk transfers for others to use, or launching scans or attacks from the service;
• The same order has already been refunded, or a refund is currently being processed;
• The payment details provided in the ticket do not match the order records, so the source of payment cannot be verified.

Decisions are based on order records, data usage records and account status; the content you access is never examined. If you disagree with a decision, you can ask for a review in the same ticket.

Refund request process and what to include

Refund requests are handled entirely inside the user panel, with no email back-and-forth and no email address required: accounts are registered with a username and password, and tickets are the only channel for refund communication.

1. Log in to the user panel. Use the username and password from registration to log in and open the account overview.
2. Submit a refund ticket. Create a new ticket on the tickets page, mark it as a refund request in the subject and give a brief reason in the body; a reason is not required.
3. Include your order details. The order number, payment method, payment time and amount paid are all in your order records, so just copy them into the ticket.
4. Wait for the review. Support checks the order records and account usage, then replies with the result; if more information is needed, they will ask for it in the same ticket.
5. Confirm the outcome. Once approved, the refund is issued via the original payment method, and progress is updated in the same ticket.

Refund timelines and returns to the original payment method

Refunds are always returned to the original route, meaning the same channel and the same account used to pay for the order. Switching channels or sending the money to someone else's account is not supported.

Refunds are issued by this service once the review is approved, for the exact amount paid on the order. How long it takes depends on the payment channel: Alipay and WeChat are usually faster, while USDT has to wait for on-chain confirmation. The channel notification is the final word.

How payment methods differ

Alipay, WeChat and USDT follow exactly the same refund window and review standards; the only differences are the return path and how long it takes:

• Alipay: returned to the original Alipay account, processed by Alipay, usually fast;
• WeChat: returned to the original WeChat Pay account, processed by WeChat Pay, usually fast;
• USDT: returned to the original wallet address, subject to on-chain confirmation.

If the original payment account has been closed or is no longer usable, explain this in the ticket and support will help confirm a workable option; for USDT the original wallet address is used, and if that address is no longer valid, say so in the ticket as well. At no point in the refund process will you be asked for your account password or wallet private key.

Policy changes and interpretation

This page forms part of the Terms of Service and, together with the Privacy Policy, makes up the terms that govern the service. Refund matters are governed by this page; anything not covered here is handled under the Terms of Service.

If the policy changes, this page will be updated and the last-updated date at the top revised accordingly; changes do not affect the refund rights of orders paid before the change, within their original window.

If you have questions about a refund decision, you can keep the conversation going in the original ticket, or open a new ticket with your order number and payment details.